Evaluate Empathy and Communication at Massive Scale
The Cognitive is high volume recruiting software for support teams: it sources candidates from ~900M profiles, runs the outreach, and puts everyone who replies through realistic simulated customer interactions. You cannot test an agent's tone of voice or patience on paper, and you cannot test candidates you never found, so the platform builds the pipeline and screens it in one place.
High volume recruiting software for support pipelines
High volume recruiting software is only as good as the pipeline feeding it. The Cognitive sources support candidates from ~900M profiles, reveals contact details, runs outreach, and interviews the repliers, so throughput is measured from search to shortlist rather than from applicant to screen.
- Source by channel experience (phone, chat, email) plus language and timezone
- Market intelligence (tenure in seat, open-to-work signals) ranks who is likely to move now
- 1 credit per candidate a search returns keeps the cost of a large support pipeline predictable
- Everyone found stays in the role's pool, so recruiters start each search from a shortlist
Candidate sourcing software for CX and contact centre teams
Candidate sourcing software finds the agents who never applied. The Cognitive's Sourcing Scout searches, ranks and explains each match in a 'Why this match' line, and hands the shortlist straight to the interview stage.
- Taste memory learns which sourced agents your team advances, and ranks later searches to match
- Outreach and follow-ups run from the same role, so no sourced candidate is left uncontacted
- Reveals cost 5 credits for an email and 10 for a phone number, charged only on a successful reveal
- One recruiting pipeline per queue: sourcing, outreach and shortlist evidence on the same agent record
- A saved search re-runs on the next hiring wave, so a recruiter re-sources only the languages still short
Hiring challenges in Customer Support & Call Centers
- Resumes don't reveal how a candidate sounds or handles an angry customer
- High volume of applicants clogs the pipeline, delaying the best talent
- High attrition rates because new hires aren't suited for the actual work
- Language and communication assessments are expensive and slow
How The Cognitive helps
- AI roleplays real customer scenarios to test patience and problem-solving
- Objective scoring of tone, clarity, and spoken language proficiency
- Processes thousands of applicants overnight to build your next training class
- Identifies candidates with high emotional intelligence automatically
- AI sourcing finds support and CX candidates by prior queue experience, language and location
- Sourced candidates stay in the durable role pool, so the next hiring wave starts from a warm shortlist
Results
- Quality of Hire CSAT: +18% (Customer satisfaction)
- Screening Cost: -65% (Replaced outsourced BPO)
- Class Fill Rate: 100% (Filled 3 weeks early)
Frequently Asked Questions
Can AI interview software evaluate phone and chat support skills?
Yes. For phone roles, the AI listens to how a candidate speaks, including tone, clarity, and how they handle a difficult caller. For chat roles, it can review written responses for tone, accuracy, and clarity.
How does AI interviewing scale for large support center hiring?
All candidates are interviewed at the same time instead of one after another. Candidates book their own slots, and a hiring team gets a scored report for each one as they finish instead of waiting weeks for phone screens.
Can AI assess multilingual support candidates?
Yes. Candidates can choose the language they want to interview in, and the AI evaluates their fluency and clarity in that language.
What does AI interviewing cost for support center hiring?
Cost scales with how many candidates you screen. Most teams find it pays for itself quickly, since it replaces many hours of manual phone screening for high-volume roles.
Does AI interviewing reduce support agent turnover?
It can help, since candidates are matched more accurately to the role before they're hired. Traits like patience and clear communication are tested upfront instead of discovered after someone starts the job.
Does The Cognitive source support agents as well as interview them?
Yes. Sourcing is the first half of the same pipeline: AI sourcing searches ~900M profiles for agents with the right channel experience, language and availability, reveals verified contact details, and runs the outreach. The simulated customer interactions then run on whoever replies.
How does high volume recruiting software keep sourcing quality up at scale?
Every sourced candidate carries a 'Why this match' line and market intelligence such as tenure in seat, so a recruiter can reject a bad match in seconds. Taste memory learns from those decisions, so shortlist quality improves as the pipeline grows rather than degrading.
Hiring in other industries
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