Evaluate Empathy and Communication at Massive Scale

You cannot test a call center agent's tone of voice or patience on paper. The Cognitive puts every candidate through realistic, simulated customer interactions before you ever make an offer.

Hiring challenges in Customer Support & Call Centers

  • Resumes don't reveal how a candidate sounds or handles an angry customer
  • High volume of applicants clogs the pipeline, delaying the best talent
  • High attrition rates because new hires aren't suited for the actual work
  • Language and communication assessments are expensive and slow

How The Cognitive helps

  • AI roleplays real customer scenarios to test patience and problem-solving
  • Objective scoring of tone, clarity, and spoken language proficiency
  • Processes thousands of applicants overnight to build your next training class
  • Identifies candidates with high emotional intelligence automatically

Results

  • Quality of Hire CSAT: +18% (Customer satisfaction)
  • Screening Cost: -65% (Replaced outsourced BPO)
  • Class Fill Rate: 100% (Filled 3 weeks early)

Frequently Asked Questions

Can AI interview software evaluate phone and chat support skills?

Yes. For phone roles, the AI listens to how a candidate speaks, including tone, clarity, and how they handle a difficult caller. For chat roles, it can review written responses for tone, accuracy, and clarity.

How does AI interviewing scale for large support center hiring?

All candidates are interviewed at the same time instead of one after another. A hiring team can go from receiving hundreds of applications to having a ranked shortlist within hours instead of weeks.

Can AI assess multilingual support candidates?

Yes. Candidates can choose the language they want to interview in, and the AI evaluates their fluency and clarity in that language.

What does AI interviewing cost for support center hiring?

Cost scales with how many candidates you screen. Most teams find it pays for itself quickly, since it replaces many hours of manual phone screening for high-volume roles.

Does AI interviewing reduce support agent turnover?

It can help, since candidates are matched more accurately to the role before they're hired. Traits like patience and clear communication are tested upfront instead of discovered after someone starts the job.

Hiring in other industries

All industries · PLG SaaS cut support hiring time 70% while raising CSAT · High Volume Hiring Software · Book a demo